Yes, you can cancel your order from the moment it is placed until 7 working days after you either received the products, or until you receive written confirmation of your purchase (complete with the description of goods, prices, delivery arrangements and costs), whichever is the later.
Please call our Customer Care Team (BEFORE you return the goods).
They will guide you through the returning of goods process:
Tel: 0845 601 0093 (lines open Mon-Fri, 9am-5pm)
Please have your order number ready and include it on all correspondence regarding your cancellation request.
The goods will be returned at your own cost. However, if the goods received were faulty or did not correspond to those ordered, we will carry the cost of shipping.
A full refund will be issued for your order (minus shipping costs) within 30 days of receiving your request, for any unopened concentrate bottles and Cylinders or for machines returned in their original package in good condition.